Release of Information (ROI) Services
Secure, Compliant, and Efficient Disclosure of Records
Vivid Records Management now provides professional Release of Information (ROI) services to help organizations securely manage, process, and fulfill requests for records. Our ROI solutions are built to ensure HIPAA compliance, legal accuracy, quick turnaround, and complete transparency for requesters and custodians.
Whether you’re a healthcare provider, legal firm, educational institution, government agency, or business that stores sensitive information, our team handles every step of the release process with precision and care.
What is Release of Information?
Release of Information (ROI) is the secure processing of requests from patients, clients, attorneys, insurers, employees, or third parties who need access to specific documents or records.
We manage the verification, retrieval, redaction, processing, and secure delivery of these records so your organization can focus on its core operations.
Why Organizations Choose Vivid for ROI Services
• ✔ HIPAA-aware procedures
• ✔ Fast processing times
• ✔ Experienced with subpoenas, insurance requests, and legal demands
• ✔ Complete audit trail for every request
• ✔ Seamless integration with scanning & indexing services
• ✔ Cost-saving alternative to in-house staff
• ✔ Secure data handling and document lifecycle management
Industries Served
• Healthcare providers
• Law firms & attorneys
• Schools & universities (FERPA compliant)
• Insurance companies
• Human Resources departments
• Government agencies
• Real estate & financial companies
Record Request Intake & Verification & Record Retrieval & Preparation
1. Record Request Intake & Verification
We handle all incoming requests and ensure they meet authorization and compliance requirements.
Includes:
• Identity verification
• Authorization validation
• Legal request review (subpoenas, court orders, etc.)
• HIPAA compliance checks
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2. Record Retrieval & Preparation
Our team securely locates, retrieves, and prepares records from physical files, digital systems, or archived storage.
We process:
• Medical records
• Employment files
• Legal case files
• Educational records (FERPA compliant)
• Financial and administrative documents
• Government and public agency files
Secure Redaction Services
& Delivery & Fulfillment
3. Secure Redaction Services
To protect sensitive information, we offer professional redaction for:
• SSNs
• Financial account numbers
• Addresses
• Minor information
• Attorney-client privileged content
• HIPAA-protected data
• Confidential program notes
All redactions are performed with audit trails.
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4. Delivery & Fulfillment
Once processed, records can be safely delivered via:
• Encrypted email
• Secure portal download
• Certified mail
• Fax (HIPAA-secure)
• Paper copies (printed and sealed)
We provide full tracking and confirmation of delivery.
Third-Party Billing & Payment Handling
5. Third-Party Billing & Payment Handling
We can bill requesters directly, removing the administrative burden from your organization.
(This service is optional depending on your needs.)